When you’re a makeup artist, it’s important to be able to read your client and know what will make them happy.  However, sometimes you have to face the fact that your client doesn’t like what you did with their makeup. I know, it’s not always easy, when you put tons of effort and heart and soul into creating a beautiful look and the client doesn’t love it. But there are ways to deal with these situations, and most importantly, to keep your integrity as a makeup artist intact. There are a few things that you can do. Here are some things you can do in handling the situation.

Don’t panic: Stay Calm and Professional



As a makeup artist, you really need to be able to deal with any type of situation, even if your clients don’t like how you do with her makeup. You might not be able to please everyone all the time, but you can still make a good impression by being professional and positive. Don’t panic, stay calm and professional, talk to them about it, see if you can fix it or get them to like something else better or convince them it works great. Just keep looking for ways to make things better until they’re more than satisfied and won over by your expertise, style, and professionalism.

Ask What’s Wrong: Ask What They Don’t Like



Take a step back and evaluate what you did. Get them to explain what it is about the makeup that they don’t like. If it’s something you can make changes on, do so and ask for feedback again. Remember, change is good. If they are not satisfied, consider if you are open to make changes or if they need a new makeup artist. Confront your client kindly for what you can change in their makeup. If a client is dissatisfied with what you did there is nothing wrong with them expressing their concerns. If they don’t feel comfortable voicing their issues with you one-on-one, talk to your co-artist or manager and let them know what happened so they can handle the situation for you. Keep them in the loop on all changes that are being made and be receptive to any criticism or complaints they may have.

Take The Feedback Into Account For The Next Time



When a client doesn’t like the makeup you did, it can be a major blow to your ego. However, it’s important to take the feedback with your client to improve your skills. You can listen to them attentively. Don’t interrupt or try to change the subject; let the person talk until they’re finished. 

Apologize to your client. Try to understand why they might be upset and make sure to adjust your technique for the next session. Makeup can often be a sensitive issue, so it’s important to be aware of why your client might be upset and to adjust your approach accordingly. By apologizing and adjusting your technique for the next session, you can hopefully prevent any further conflicts.

Fix It If You Can



If your client doesn’t like what you did in their makeup, there are a few things you can do to fix it. If you can, try to recreate the makeup look using similar products and methods. You can offer to redo the makeup completely or simply make adjustments so that they’re more pleased with the end result.  Sometimes all you need is a little tweaking to make the makeup look more like the original. If that’s not possible, then you may need to go back and fix any mistakes that were made.

However, if that’s not possible to redo the makeup or if they don’t want to have their makeup done again, you can try to salvage the situation by adding some blush, mascara, or lipstick to help them look their best. These products can be used to cover up a mistake that was made with the original makeup.

Apologize For The Inconvenience



It’s very important to apologize for the inconvenience you’ve done with your client and try to make things right as soon as possible.  There are a few things you can do to apologize for the inconvenience. First, try to understand what the client is trying to say. Sometimes they might just need some time to adjust, while other times they might be upset with the entire look. If you’re not sure what the issue is, ask them directly. Make sure that you are clear about why they don’t like it and try to recreate the look using different techniques or products. 

Finally, if that doesn’t work, consider giving them a discount on their next service or offer to redo the makeup for free. By offering discounts on future services, you can convince them to book an appointment with you and get the perfect look without spending a lot of money.


Thank Them For Their Feedback


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If you receive feedback from a client that doesn’t feel positive about the work you did, there are a few things you can do to make the situation more manageable and satisfy both of your needs. First, thank them for their feedback. It’s important to remember that anyone can have a different perspective on what they see, so it’s always helpful to get feedback and thank them for whatever they comment. This will help put them at ease and show that you appreciate their input. 

Second, don’t take the feedback personally. If their comments weren’t entirely positive, it’s okay to acknowledge that. It can be difficult to hear negative feedback about work that you’ve put so much effort into, but it’s important to remember that everyone has different opinions. Even if they didn’t like some part of your makeup service, they may have enjoyed other aspects of it. Thank them for taking the time to inform you about it and tell them that you appreciate their feedback.

In conclusion, if your client is not happy with your work, don’t take it personally. Listen to their concerns and make the necessary changes. Remember, it’s important to always maintain a positive relationship with your clients.

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